FAQs

(1) Q: Do you ship internationally, or is Gufoo limited to USA?

A: We currently ship within USA, Stay tuned for updates.

(2) Q: When will I receive the product I purchased?

A: Estimated Delivery Time（ 25-35 working days） = Processing Time（5-10 working days） + Shipping Time（ 20-25 working days）

<1> Processing Time: 5-10 working days

An order status of "Processing" means your order has been verified and put into processing procedure. Processing time is required because we need to confirm your contact information and delivery address, sort item, conduct strict quality checking and pack the item. When your order is packed properly, it will be handed in to the shipping company.

<2> Shipping Time： 20-25 working days

An order status of "Shipping" means your item(s) has started to ship, and you can track your order once the tracking number is updated by the courier. Since the whole shipping process involves international shipping, the package might be in transit or going through custom cleareance. Please feel free to contact us（service@gufoo.com） if you need help concerning the shipping status of your order.

After shipping, we will send you an email with the logistics tracking number, so that you can keep track of the delivery information.

(3) Q:What types of furniture do you offer?

A: Visit our home page and explore.

(4) Q:Are your furniture eco-friendly and sustainable?

A: Yes, we are committed to sustainability. Our furniture are responsibly sourced and built to last, reducing the need for constant replacements. We prioritize quality and longevity.

(5) Q:Can I return or exchange my furniture if I’m not satisfied?

A: Yes, we have a hassle-free return and exchange policy. If you’re not satisfied with your purchase, simply contact our customer support team, and we’ll guide you through the process. To know more visit our Refund and return policy.

(6) Q:How can I contact your customer support team for assistance?

A: You can reach our dedicated customer support team through the “Contact Us” section on our website. We’re here to help with any questions or concerns you may have.

(7) Q:Do you offer bulk ordering or wholesale options for businesses?

Absolutely! We offer bulk ordering and wholesale options. Contact our team for more information on pricing and quantities.

(8) Q:Are there any special promotions or discounts available for loyal customers?

Yes, we often run promotions and discounts for our loyal customers. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest offers.

Contact us
Store name: Gufoo
Support: Monday to Friday 09: 00-18: 00
Store Mail: service@gufoo.com
Store Phone: +86 15280212136
Store Location: Xiayang No. 1, Lefeng Town, Quanzhou, Fujian, 362324, China