Widerrufsrecht
We have 30 day refund policy.
（1）Return Eligibility
Defective or Damaged Products: If you receive a faulty or damaged product, please contact our customer support team at service@gufoo.com within 7 days of receiving your order. We will provide instructions on how to return the item for a replacement or full refund.
（2）Refund Process
Inspection: Once we receive your returned product, it will undergo a thorough inspection to ensure that it meets the return eligibility criteria. If the product does not meet these criteria, we might not be able to process your return.
Refund Timeframe: Refunds will be processed within 5-7 business days after we receive your returned items. Please allow additional time for your payment provider to process the refund.
（3）Return Process
<1> To initiate a return, please contact our customer support team at service@gufoo.com. Provide the following information:
1) Your order number.
2) The reason for the return.
If applicable, clear images of any damage or defects.
<2> Return Authorization: Our customer support team will provide you with a return authorization and instructions for sending the item back to us.
<3> Packaging: When returning items, ensure that they are securely packaged and include all original packaging and accessories.
<4> Shipping Costs: You are responsible for the return shipping costs unless the return is due to a defective or damaged product.
<5> Tracking: We recommend using a trackable shipping method when returning items to ensure the safe arrival of your package. We are not responsible for items lost or damaged during the return process.
（4）Non-Returnable Items
Some items are non-returnable, including:
<1> Items not in their original condition.
<2> Items that are damaged due to abuse.
<3> Items without their original packaging and accessories.
Contact us
Store name: Gufoo
Support: Monday to Friday 09: 00-18: 00
Store Mail: service@gufoo.com
Store Phone: +86 15280212136
Store Location: Xiayang No. 1, Lefeng Town, Quanzhou, Fujian, 362324, China